Privacy policies
I. PURPOSE AND SCOPE OF DATA COLLECTION
The primary data collection on the website includes full name, email, phone number, and customer address in the contact section. These are the information that we require members to provide when submitting inquiries or wishing to purchase products and to confirm with customers on the website to ensure consumer rights.
Members are responsible for maintaining the security and confidentiality of their provided information and email accounts. Furthermore, members are responsible for promptly notifying our website of any unauthorized, abusive, or security-violating usage, and retention of third-party usernames and passwords, to take appropriate action.
II. USAGE SCOPE OF INFORMATION TO:
We use the member-provided information to:
- Confirm orders and deliver goods to members upon their request;
- Provide product information to customers if requested;
- Send marketing emails and promotions regarding our products;
- Send notifications about website activities;
- Communicate and address special cases with users;
- Do not use the user's personal information for purposes other than transaction confirmation and related contact.
- Comply with legal requests from judicial authorities, including the Prosecutor's Office, courts, and investigative agencies related to a customer's violation of certain laws.
III. DATA RETENTION PERIOD
The personal data of members will be stored until there is a request from the administration to cancel it. Otherwise, in all cases, the personal information of members will be securely stored on our servers.
IV. INDIVIDUALS OR ORGANIZATIONS THAT MAY ACCESS PERSONAL INFORMATION
Entities with access to customer's personal information fall into the following cases:
- Company employees
- Partners who have signed contracts to perform parts of the Company's services. These partners will receive information according to the contract agreement (either a part or the entire information, depending on the contract terms) to support users in utilizing services provided by the Company.
V. ADDRESS OF THE DATA COLLECTION AND MANAGEMENT UNIT
Name of the unit: TRAVEL TRACKS CO., LTD
Address: 156 Hoang Van Thu, Ward 9, Phu Nhuan District, Ho Chi Minh City
Tax Identification Number: 0317314573
Email: booking@traveltracks.com.vn
Hotline: 0982 172 890 - 0979 494 882
VI. MEANS AND TOOLS FOR USERS TO ACCESS AND MODIFY THEIR DATA
Members have the right to inspect, update, adjust, or cancel their personal information by contacting the website administration to carry out these actions.
Members have the right to file complaints regarding information security content and are recommended to contact the website's Administration Board. Upon receiving this feedback, we will verify the information again, and based on the level of accuracy according to the member's reflection, we will take timely processing measures.
VII. MECHANISM FOR RECEIVING AND RESOLVING CONSUMER COMPLAINTS
+ Any disputes arising between the Company and users will be resolved through negotiation. If an agreement cannot be reached as desired, either party has the right to refer the matter to the competent People's Court for resolution.
+ When disputes cannot be resolved through negotiation or reconciliation as above, the violated party should gather all evidence such as emails, messages, etc., and contact the company. The Company will then contact the complaining party to resolve the matter.
+ If the matter exceeds our jurisdiction, the Company will propose transferring the case to authorized functional agencies. In this case, the Company will still provide the best support to protect the violated party.
The personal information of members is committed to absolute confidentiality under the personal information protection policy. Collection and usage of each member's information will only be carried out with the customer's consent, except for cases where there are other legal regulations.
No use, transfer, provision, or disclosure to any third party of a user's personal information without the user's consent.
In the event of a server storing information being hacked, leading to the loss of members' data, we will be responsible for promptly notifying the investigative authorities and informing the affected members.
Absolute security of all online transaction information of members, including digitally converted accounting invoices.
The management board requires individuals when registering/purchasing goods to provide complete, relevant personal information, such as full name, contact address, email, phone number, etc., and is responsible for the legal accuracy of the provided information. The management board is not responsible for, and will not address, any complaints related to the rights of the member if all the personal information provided by the member at the initial registration is found to be inaccurate.
